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is the top of the tank glass or screen? i couldn't tell by the picture. if it is glass then it needs to be replaced by screen because UV lights cannot pass through the glass
p.s. that is a very beautiful girl
Also, the top of her cage is not screen.
Ah, that's probably much of the problem. She's basically been without any UVB for the time she's been in there so has been unable to metabolize the calcium in her diet. You can either replace the top with screen or mount the ReptiSun inside the plexi. A screen top would be better, but in a pinch, move the light. She needs to be able to get within 18" of the light to get the benefit. Also, ReptiSuns do stop emitting much of their UV radiation after about 6 months even though the light itself is on. If you've had the light on every day for 4 months its about time for a fresh one especially since she's gone without it. If you have a double tube fixture one way to get more use out of the bulbs is to pair a new one with an older one. Mark the ends of the tubes with the date so you can keep track and rotate new bulbs in as needed.