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Looks like the petstore still has a lot to learn about how to keep a cham. I hope you offered a few pointers, very nicely.
Why would chams be illegal in MA??
They can have no impact at all on wildlife or anything else.
If they got loose, they would soon be dead thanks to MA weather
I lived in NJ when I bought my first cham. Needed a $5 annual permit to have it and I got the permit application right at the shop during the sale. I also had to get permits for my 3 birds that I had when I moved there. Turned out to be a hassle for two of them, but the state biologist trying to help was pretty laid back about it. He admitted they weren't going to come after me if all the paperwork didn't get done.
It's a rather annoying little demand but what are you going to do about it really?