Eye Problem :( with petsmart veiled

[hyunho6]

so 2 weeks ago I bought a adult female veiled chameleon from pet smart and before I bought her she looked healthy and asked one of the workers there and the worker told me that she was in high stress (she was hissing at me) another than that looked ok so took her to my house and she haven't opened her eyes since ( didn't do anything with her because I didn't wanted to stress her out more) .... she looks like she is moving when i'm not looking but I don't think she opens her eyes...
she never ate anything since than but still fat..
Took her for bath but nothing helped so i'm wondering what the heck is wrong with her

 

[OldChamKeeper]

As soon as you said "petsmart" I think you solved the problem.







Side note:

- Fat
- Not eating
- Eyes closed
- Pissy

You might have a gravid animal needing a place to lay some eggs.

 

[sharp229]

PetSmart usually has a 15 day health guarantee. If you are still within that window you can take her back and they should provide vet assistance. Unfortunately I can't say how great that assistance will be, so you should still get advice from people here.

Can you please fill out the help form and provide pictures?

https://www.chameleonforums.com/how-ask-help-66/


It is really hard to diagnose without more info, although it could be eggs as suggested, especially if she doesn't have a laying bin. Having eyes closed could be a vitamin deficiency or infection.

 

[hyunho6]

.... just over 15 days lol...

 

[hyunho6]

As soon as you said "petsmart" I think you solved the problem.







Side note:

- Fat
- Not eating
- Eyes closed
- Pissy

You might have a gravid animal needing a place to lay some eggs.

wait why is her eyes closed? If its gravid then shouldn't it be opened?
She doesnt eat either.... and I think shes kinda small to lay eggs (too young too only 8-10 months old).

 

[sharp229]

Veileds can lay eggs as early as 5-6 months. Also, in the original post, you said she was an adult which would mean she is over a year old.

If she is eggbound or stressed from not being able to lay her eggs it could cause her to close her eyes. There are also other things that could cause it such as an infection or vitamin A deficiency.

Without filling out the form and posting pics, it would be really hard to diagnose.

 

[sharp229]

I should also mention that in that condition time is of the essence to save her. If it is egg-binding she may not have long unless she is treated by a vet. Even vitamin deficiencies can cause permanent damage if not treated quickly enough.

 

[hyunho6]

I should also mention that in that condition time is of the essence to save her. If it is egg-binding she may not have long unless she is treated by a vet. Even vitamin deficiencies can cause permanent damage if not treated quickly enough.

There is no good vets around where I live should I take a picture?

 

[sharp229]

Yes, that would help a lot, as well as filling out the help form listed earlier in this thread.

 

[Djturna4thakidz]

Any updates? Pictures?

 

[inlinefourpower]

so 2 weeks ago I bought a adult female veiled chameleon from pet smart and before I bought her she looked healthy and asked one of the workers there and the worker told me that she was in high stress (she was hissing at me) another than that looked ok so took her to my house and she haven't opened her eyes since ( didn't do anything with her because I didn't wanted to stress her out more) .... she looks like she is moving when i'm not looking but I don't think she opens her eyes...
she never ate anything since than but still fat..
Took her for bath but nothing helped so i'm wondering what the heck is wrong with her

I can't speak for your Petsmart but at mine the managers would be understanding about the 14 day guarantee. Give them a call and see what you can work out. They will take the chameleon to the vet and pay vet bills. If you ask you can rebuy the chameleon once it's better. We never had any problems with our chameleons but I know we took plenty of bearded dragons and ball pythons to the vet. And red ear sliders. Good god, the red eared sliders. They just always had problems! Petsmart would spend hundreds of dollars not to mention the labor costs of taking care of sick turtles then sell them for 20 dollars if that!

With reptiles especially we were lenient with the 14 day guarantee. They can be a little harder to notice when they're sick. ALWAYS the first priority at Petsmart is the welfare of the humans and animals at the store. We took back a sick ball python after a month (it was constipated because the owner had fed it too large of feeders) and got it veterinary care at no cost to the pet parent. In addition, we had someone who bought a Jackson chameleon from us. After 2.5 months he came back and it had died. I don't think this had anything to do with Petsmart's care (or really the pet owner's, for that matter), it was young and with Jacksons these things happen. Anyway, we weren't able to refund the cost of the Jackson chameleon, it had been too long. But we did accept all of his other products back as returns and as a loss Petsmart ate just because we were sympathetic.

I see a lot of threads dumping on Petsmart because they have incompetent staff. Sometimes that happens. But I promise when it comes to the care of the animals there was a high standard. And I really feel like the level of money Petsmart was willing to lose to keep an animal healthy or to make a sick animal better or even just to be kind to a customer who had the bad luck of an animal dying is something that not many reputable breeders would have done. I don't mean to sound defensive or to speak for every Petsmart out there, I'm sure some are terrible, but they *will* take care of animals and if they don't ask for their district manager's contact information and they'll make the changes necessary to make the animals better cared for.

Although, knowing my former coworkers I'm not sure I would trust them to be smart enough to care for a gravid female chameleon. When you take her back make sure you communicate to a manager (preferably the petcare manager) that she may be eggbound and *does* need to go to a vet.

Update us on how this goes!