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If you've had bad service with mulberry, I'd encourage you to send an email to them with 'Attn: Brian' on the subject.
I was super disapointed with the first order I got from them a month ago. Most of the problems were on my end (I didn't get priority shipping, and I had it delivered to a doorstep: these things will drop their live arrival garuantee and for good reasons) however, Brian totally took care of the order. He refilled it for free and encouraged me to call if I was ever disatisfied with service.
He literally called my cell phone minutes after I sent an email complaining. He's all about customer service.
Anyhow, just my two cents.