Advice needed with shipping problems.

[Madmango]

yeah I tried contacting them, but it was not on business hours.

I’m sorry that you have had such a hard time. Shipping can be such a frustrating thing. Good luck I’m hoping for the best for your Cham.

 

[GrayMadder]

So sorry that happened. Hopefully your cham will be okay.

 

[Spyro]

Had something similar happen with FedEx where I was waiting at the door as the FedEx guy drove by the house. When I called the support line, I told them I was going to wait for them to connect me to someone who could call the driver and have them actually deliver it. After a few minutes they were magically able to make it happen.
Don’t be a pushover when you talk to the agents (but also don’t be a jerk, it’s not their fault). They know this happens a lot.

UPS can and do handle live animals, but it may be something the seller has to get approval for. We ship FedEx because the rates are so much better.

Hopefully this isn’t an expensive lesson learned and everything works out in the end.

 

[cham girl]

is there a hub you can pick up from in the morning first thing when they open ????so your baby is not on the truck the whole day

 

[JacksJill]

Hub to hub is the only way to go. Of course local pick up is best. i wish everyone could drop by and pick up chameleons.

 

[Vegas Chad]

Shipping with UPS is just fine, I made the switch last year and my on time % is actually better; and yes - you can ship live animals with them. In general shipping Thursday and Friday is risky, chances are that your chameleon is fine unless its super cold wherever you are located. Learn from this and apply it.

 

[jamest0o0]

Learn something every day^ I've had bad experiences with fedex so maybe that's why they do ups. Either way, the main problem was ordering from underground reptiles, hopefully the animal survives the weekend.

 

[Thatwizard420]

is there a hub you can pick up from in the morning first thing when they open ????so your baby is not on the truck the whole day

Yes, I downloaded the App, and made arrangements for me to go pick up as soon as they open.

 

[Amberbluefrog]

Yes, I downloaded the App, and made arrangements for me to go pick up as soon as they open.

Good luck I hope you’re successful!

 

[Klyde O'Scope]

Yes, I downloaded the App, and made arrangements for me to go pick up as soon as they open.

You may still have a bit of a wait (up to an hour?) When you get to the desk, someone has to go in the back, find it among a warehouse full of pkgs., and bring it up front. Still worth it—just want folks to be aware of the realities.

 

[jacksonchamnew]

Hope you got him and he is OK

 

[cham girl]

Please let us all know that your baby is OK I’m sure there’s a lot of people anxious to know that he made it through after you get him all settled of course especially the water!!! praying for you and your new baby.

 

[Thatwizard420]

Sorry for the late response,
I went as soon as they opened, got my package.
Box felt like a mini fridge.
I opened, I was devastated.
I’m front of me was a beautiful lifeless Jackson chameleon.
I was angry, frustrated, and sad at the same time.

I don’t blame Underground or UPS, it was all my fault. Hopefullly tomorrow I’ve found the better me.

 

[Thatwizard420]

Underground Contacted me not long ago.
Their investigation concluded that it was negligence on the UPS driver. His comments were package didn’t have apartment number.
that was debunked real quick.
They’ve agreed to refund all of my money, and offered free shipping if I get another chameleon. Which I’m not, at least not yet.

 

[GrayMadder]

Underground Contacted me not long ago.
Their investigation concluded that it was negligence on the UPS driver. His comments were package didn’t have apartment number.
that was debunked real quick.
They’ve agreed to refund all of my money, and offered free shipping if I get another chameleon. Which I’m not, at least not yet.

I'm so sorry this happened. I'm happy it was at least resolved and you were able to figure out what happened. Hopefully UPS does something about negligence of their drivers.

 

[Thatwizard420]

I'm so sorry this happened. I'm happy it was at least resolved and you were able to figure out what happened. Hopefully UPS does something about negligence of their drivers.

Yeah, it’s some messes up stuff.
I guess all weekends drivers are new drivers.

 

[ERKleRose]

I’m really sorry this happened to you and the poor cham! If/when you get another cham, I would recommend not going with Underground Reptiles again, but with a reputable breeder.

 

[cham girl]

So very sorry for your baby and you!

 

[Madmango]

Sorry for the late response,
I went as soon as they opened, got my package.
Box felt like a mini fridge.
I opened, I was devastated.
I’m front of me was a beautiful lifeless Jackson chameleon.
I was angry, frustrated, and sad at the same time.

I don’t blame Underground or UPS, it was all my fault. Hopefullly tomorrow I’ve found the better me.

Don’t blame your self for what happened. You were home and waiting for your package. This was the fault of UPS and underground NOT you. Underground should have never shipped for weekend delivery.

I’m so sorry that this situation did not end well.

 

[JacksJill]

The blame is not yours.