It didn't used to be that way.
e-mail and ask them.
I just paid overnight to them for a shipment of superworms because I couldn't wait for a response .... still only comes out to about 3 cents a worm.
Maybe because it's winter???
I'll try that and see what they can do. i have my own supers they are easy i just get the crickets they're too smelly for me to breed anyone tried feeding earthworms to any chams?