How much cold can a cricket take??

[Kat77]

I ordered 1500 crickets which were set to arrive today prior to 7 o'clock. Well I had to take my kid to the ER because I thought she may have swelling in her throat (she's fine) and I missed the stupid FedEx guy by an hour and a half.
I opened my cricket box to find them all looking dead, although I have them under heating lamps hoping they will bounce back. The heat packs in the box were ICE cold, and the potatoes they put in for food were literally FROZEN. I imagine these suckers have been "dead" far longer than they were sitting at my door.
So basically, I can't call them for the live arrival guarantee even though the frozen solid potato leads me to believe it wasn't totally my fault they're in this state.

My question is, HOW MUCH cold can a cricket take, and how long will it be before I know if I just flushed thirty five bucks down the toilet? Is it possible they'll come out of it?

 

[Lizardlover]

Crickets CAN come out of it, keep them in a warm/room temp spot and wait, but if you already put them under the heat lamp and it didnt work, they are probably dead

 

[Kat77]

There are about ten twitching out of about 2000. I did a cursory count and it appears closer to 2000 than 1500. Blah. This sucks.

 

[nick barta]

You might contact the supplier, give them the temperature at the time of arrival, explain the frozen pototoe evidence, and see if they will at least send a new batch where you just pay the shipping.
Also, get a supplier close to you, that will reduce your DOA's.

 

[Kat77]

You might contact the supplier, give them the temperature at the time of arrival, explain the frozen pototoe evidence, and see if they will at least send a new batch where you just pay the shipping.
Also, get a supplier close to you, that will reduce your DOA's.

Thanks Nick, yeah I did already email them detailing my situation. I haven't gotten a response as of yet.
This supplier is actually the closest one to me I could find (next to the likes of Petco, no thanks) believe me, I looked. I haven't ever had this many DOAs before and have been ordering from various suppliers for quite some time.