Some of you will remember my constant drama with the homeowner's association I have to deal with.... Like most, they are nags, send letters and threaten fines for any little weed you have in your yard, stuff like that. Anyways, we got a bill from them yesterday for $640-something and said they had a lein on my house which instantly infuriates me (I thought we were at a $0 balance). We have constantly struggled to get on the same page with them on anything. They will tell us something on the phone that never reflects on the paper invoices they send occasionally. I have e-mails from them contradicting what the paper statements say. Anyways, after the bill yesterday, saying they had a lein on my house, I sent this e-mail to them expecting to get a "yeah right" response:
Steve,
We seriously need to get someone on the phone from your place about our account. We have been told 3 or 4 times in the past year that we are up to date. We were told in June of 2009 that $192 would make us current, so we sent $192. We were then told in November that we were behind again for some unknown reason, and it would take $175 to catch us up, so we paid it. I have $32 automatically going out to you guys every month and it always has been. You told me in this e-mail below at the beginning of June that I wasn't getting a $100 fine for weeds on my account, and we get a letter today saying that we are $642.32 behind and that there's a lein on the house? Are you guys insane, seriously? Why do I have a "landscape maintenance" fee of $100 on my account (on top of the $100 fine that was added a week later?) Nobody ever cleaned up my landscaping but me. This is the biggest pain in the ass I've ever dealt with in my life and we have done nothing wrong. This is 100% a problem within your office, and you need to figure it out. I am happy paying the $32 a month I've always paid, but looking at the bill, you guys have all sorts of charges on it that we have never even heard of or deserved. My next $32 will go out at the beginning of the month, and I expect that you will take care of the errors in the billing. Let me know when we have a $0 balance.
Tyler Stewart
**** **********
Las Vegas NV 89131
I got this response today while eating lunch:
Hi Tyler,
Thank you for your email and we apologize for the accounting errors that were made on your account. It was simply an oversight and we are in the process of filing the lien release and reversing the fees. We will be reversing a total of $817.32 of late fees, interests, prior agent balance, collections fees, and fines from your account, which will leave your account with a credit of $111.00 after the August assessment charge.
Once we have all reversed all of the fees, I will email you an updated account ledger so that you may have this for your records. We have also closed out the compliance issue and we appreciate your cooperation and attention in getting it resolved.
Again, we apologize for the errors and the inconvenience regarding your account. Please let us know if you have any questions or if we can be of further assistance. Thank you.
Might take the wife on a date tonight to celebrate
Steve,
We seriously need to get someone on the phone from your place about our account. We have been told 3 or 4 times in the past year that we are up to date. We were told in June of 2009 that $192 would make us current, so we sent $192. We were then told in November that we were behind again for some unknown reason, and it would take $175 to catch us up, so we paid it. I have $32 automatically going out to you guys every month and it always has been. You told me in this e-mail below at the beginning of June that I wasn't getting a $100 fine for weeds on my account, and we get a letter today saying that we are $642.32 behind and that there's a lein on the house? Are you guys insane, seriously? Why do I have a "landscape maintenance" fee of $100 on my account (on top of the $100 fine that was added a week later?) Nobody ever cleaned up my landscaping but me. This is the biggest pain in the ass I've ever dealt with in my life and we have done nothing wrong. This is 100% a problem within your office, and you need to figure it out. I am happy paying the $32 a month I've always paid, but looking at the bill, you guys have all sorts of charges on it that we have never even heard of or deserved. My next $32 will go out at the beginning of the month, and I expect that you will take care of the errors in the billing. Let me know when we have a $0 balance.
Tyler Stewart
**** **********
Las Vegas NV 89131
I got this response today while eating lunch:
Hi Tyler,
Thank you for your email and we apologize for the accounting errors that were made on your account. It was simply an oversight and we are in the process of filing the lien release and reversing the fees. We will be reversing a total of $817.32 of late fees, interests, prior agent balance, collections fees, and fines from your account, which will leave your account with a credit of $111.00 after the August assessment charge.
Once we have all reversed all of the fees, I will email you an updated account ledger so that you may have this for your records. We have also closed out the compliance issue and we appreciate your cooperation and attention in getting it resolved.
Again, we apologize for the errors and the inconvenience regarding your account. Please let us know if you have any questions or if we can be of further assistance. Thank you.
Might take the wife on a date tonight to celebrate
