amanda509
New Member
well here is what i sent the corporate, and this is what they responded with:
Message:i went into my local petco today (209 Falon Lane, Altoona, PA) to see a small veiled chameleon that was labled special needs and can no longer use its back legs. i was told it arrived very young and has been there awhile, and as an experienced chameleon keeper, i diagnosed it as mbd, metabolic bone disease, which is caused by inadequate care. they had no idea nor had taken it to the vet. i offered to buy it for a lower price than the 50% discount, but they refused and after i explained the disease, they said they would take it to the vet and would no longer sell it to me. i understand this is policy, but they NEVER mentioned adopting the animal. metabolic bone disorder is an irreversible disease, that chameleon will never use its back legs again, and selling such an animal for $45 is wrong, even though i have offered to give some profit because i know how to take care of such an animal. please contact me asap with any information on adopting this animal, i would really like to take it into my care, as the employees at this location are far from educated on chameleons, especially special needs ones which COULD HAVE been prevented.
Dear Amanda Hoke,
Thank you for contacting Petco regarding your concern with our store at 209 Falon Lane. We are sorry to hear about your recent experience.
We appreciate your concern about one of the chameleon in our stores. More importantly, we don’t want your perception to be that we are not concerned about the animals in our care.
Let me assure you that we have strict policies, procedures and training programs in place to educate and train our associates on how to properly care for animals. It’s our goal that our associates be as knowledgeable as possible so that they may be a resource to our customers.
I am sharing your concern to the appropriate upper management so we can help resolve this at store level. Before I do so, can you help me with your working contact number that we can share with the General Manager. We look forward to your reply and do accept our apologies for the inconvenience.
If we can be of any further assistance, please feel free to reply to this communication or call PETCO Customer Relations directly at 1-888-824-PALS (7257). Thank you again for contacting PETCO.
-i then sent them my contact number and said to call as soon as they contact someone
Message:i went into my local petco today (209 Falon Lane, Altoona, PA) to see a small veiled chameleon that was labled special needs and can no longer use its back legs. i was told it arrived very young and has been there awhile, and as an experienced chameleon keeper, i diagnosed it as mbd, metabolic bone disease, which is caused by inadequate care. they had no idea nor had taken it to the vet. i offered to buy it for a lower price than the 50% discount, but they refused and after i explained the disease, they said they would take it to the vet and would no longer sell it to me. i understand this is policy, but they NEVER mentioned adopting the animal. metabolic bone disorder is an irreversible disease, that chameleon will never use its back legs again, and selling such an animal for $45 is wrong, even though i have offered to give some profit because i know how to take care of such an animal. please contact me asap with any information on adopting this animal, i would really like to take it into my care, as the employees at this location are far from educated on chameleons, especially special needs ones which COULD HAVE been prevented.
Dear Amanda Hoke,
Thank you for contacting Petco regarding your concern with our store at 209 Falon Lane. We are sorry to hear about your recent experience.
We appreciate your concern about one of the chameleon in our stores. More importantly, we don’t want your perception to be that we are not concerned about the animals in our care.
Let me assure you that we have strict policies, procedures and training programs in place to educate and train our associates on how to properly care for animals. It’s our goal that our associates be as knowledgeable as possible so that they may be a resource to our customers.
I am sharing your concern to the appropriate upper management so we can help resolve this at store level. Before I do so, can you help me with your working contact number that we can share with the General Manager. We look forward to your reply and do accept our apologies for the inconvenience.
If we can be of any further assistance, please feel free to reply to this communication or call PETCO Customer Relations directly at 1-888-824-PALS (7257). Thank you again for contacting PETCO.
-i then sent them my contact number and said to call as soon as they contact someone
i really hope we get to the bottom of this, theres no need for such ignorance.
