DBD Pets/supplies

[Kclarke02]

I recently ordered hornworms and hornworm chow from this supplier. The worms I've already received, but the chow I ordered and paid extra for expedited shipping. I did place my order last Sunday, the 21st, and it just shipped yesterday, 4 days later, expected to get here "by the 30th". Has anyone else ordered from this supplier? I DO NOT recommend them. When I emailed to ask about it, this is the response I got:
"Please let me explain what expedited means . It means that when I ship it you will receive it in 1 to 3days AFTER I ship it it does.not mean that I have to get it out the door any sooner. We do try to make expedited a priority but that does not always work out."
This does not seem legit to me. Just wanted to give a heads up to anyone considering ordering from them anytime soon.

 

[shomegirl]

I would at least ask for my money back on the "expedited" fees. If you paid by paypal you have a chance. Or, he should have stated that he wouldn't be able to ship it until such and such date, would that be okay? OR he could have said it will be on this day, sorry for the delay, I will credit back the extra fee.

 

[Kclarke02]

I would at least ask for my money back on the "expedited" fees. If you paid by paypal you have a chance. Or, he should have stated that he wouldn't be able to ship it until such and such date, would that be okay? OR he could have said it will be on this day, sorry for the delay, I will credit back the extra fee.

I haven't asked for my $12.19 expedited shipping fee yet, on an order of $6.10. I almost don't dare according to his first response! It's bogus!! I'll attach a copy of my response to his tho. I tried to be as professional, yet poignant as possible.

 

[Virgil1972]

I would have just said f you and then said some inappropriate jokes about his mom.

 

[Kclarke02]

His response to my last email: "Sorry for the snappy response , I lost my uncle yesterday and yes it should have been more professional..

Have a great day"

My response, yes it's true:
"I can sympathize. I just lost a good friend on Tuesday that I've known since preschool. I'm sorry for your loss"

 

[Kclarke02]

I would have just said f you and then said some inappropriate jokes about his mom.

I started to, then he replied with that, which got me right in the feelers. I'm torn now, but he still runs a business and should never make a response like that towards someone, like myself, that would be a very dependable repeat customer. He could be full of shit for all I know. Either way, he's questionable, but I did in fact lose a childhood friend.

 

[Kclarke02]

Either way, this guy runs a business and his response to a customer who paid twice the amount of the product to get expedited shipping, is simply not acceptable. He has my money, and I'm still sitting here waiting for the simple product I ordered.

 

[Decadancin]

Please remember that the Chameleon Forums is not the place for vendor complaints. If needed, you can place your concerns with the Fauna Board of Inquiry at http://www.faunaclassifieds.com/forums/forumdisplay.php?f=13

 

[Kclarke02]

Please remember that the Chameleon Forums is not the place for vendor complaints. If needed, you can place your concerns with the Fauna Board of Inquiry at http://www.faunaclassifieds.com/forums/forumdisplay.php?f=13

Ok, I will, and I apologize for doing so here. Thank you for the link.

 

[Kclarke02]

I'm in the process of registering to this site in order to post my concerns. It's very complicated and I'm still struggling to jump thru hoops. I'm old here!! It's very complicated!!

 

[Kclarke02]

I'm gonna go out on a limb and say this site is not user friendly. I have a legitimate complaint and I still can't find where I can post my complaint.