Scoobysnak
Member
Hi guys,
Sorry in advance for the long post/rant but I was wondering if anyone could help me here. I ordered the Mistking Starter Misting System v5.0 last November. So it’s only been 5 months since I’ve had this thing, not even half a year. The pump started leaking from one of the connectors on the pump. It’s more of a slow, dribbling leak but enough that I have to put the pump on a stand inside of a bucket, really inconvenient. I thought this thing was supposed to be durable and last years and I’m not doing anything fancy with it, just one pump and one line, for one chameleon. I contacted MistKing and they just sent me a hyperlink of what part I need to buy (1/4” in pump fitting). They told me that this piece is not covered under warranty, only the pump itself. I don’t understand that logic because the pump can’t function without that piece. But I thought whatever, it’s just a $3 piece so I’ll buy it myself. Problem is, they ship from Canada and it’s $20+ to get it here (California). I’ve checked other retail websites and the shipping fee is either the same or it’s out of stock.
Has anyone had this same issue? Is there something I can buy at home depot so I can DIY it? I’d rather look at other options before I shell out $20 for a stupid little piece.
Tldr: Mistking pump is leaking after only 5months, but the fittings are not under warranty. Customer service is not very helpful, need help on what I can do to fix.
Thank you,
Scooby’s mom
Sorry in advance for the long post/rant but I was wondering if anyone could help me here. I ordered the Mistking Starter Misting System v5.0 last November. So it’s only been 5 months since I’ve had this thing, not even half a year. The pump started leaking from one of the connectors on the pump. It’s more of a slow, dribbling leak but enough that I have to put the pump on a stand inside of a bucket, really inconvenient. I thought this thing was supposed to be durable and last years and I’m not doing anything fancy with it, just one pump and one line, for one chameleon. I contacted MistKing and they just sent me a hyperlink of what part I need to buy (1/4” in pump fitting). They told me that this piece is not covered under warranty, only the pump itself. I don’t understand that logic because the pump can’t function without that piece. But I thought whatever, it’s just a $3 piece so I’ll buy it myself. Problem is, they ship from Canada and it’s $20+ to get it here (California). I’ve checked other retail websites and the shipping fee is either the same or it’s out of stock.
Has anyone had this same issue? Is there something I can buy at home depot so I can DIY it? I’d rather look at other options before I shell out $20 for a stupid little piece.
Tldr: Mistking pump is leaking after only 5months, but the fittings are not under warranty. Customer service is not very helpful, need help on what I can do to fix.
Thank you,
Scooby’s mom
