So angry

[Tankamoto]

Had a reply today and theyre takin no responsibilty as its in the small print. They dont insure for glass.
Looks like its a live an learn thing!

Dont give up Karen!

Take the focus of your problem away from the shipping company and start raising hell with the company you bought the cage from.

They are selling the product, they agreed to ship it, therefore they are responsible that their product has adequate protection while in transit. Their negligence in providing this puts the responsibility in filing the claim in the shippers hand, not yours.

 

[Karenxx67]

It was just a single male from ebay. I feel bad. X

 

[LindsayG]

It was just a single male from ebay. I feel bad. X

If it was from ebay can't you file a complaint through them?

 

[alphakenc]

Focus on the insurance company who except ur payment in the first place,hang up and call again,and did u buy with the PayPal payment on ebay or credit card,file the dispute in the same time,they want u to give up ,but I didnt ,I nagged at them until they can spell my name backwards!!

 

[Karenxx67]

My credit card is linked to paypal. I could try paypal x

 

[WAMBO]

My credit card is linked to paypal. I could try paypal x

I you purchased using PayPal, the open a dispute. They will usually side with the buyer. If you just used your card without PayPal, then Patpal cannot help.

 

[Karenxx67]

I you purchased using PayPal, the open a dispute. They will usually side with the buyer. If you just used your card without PayPal, then Patpal cannot help.

Spoke to paypal this am who suggested ringing consumer rights.
Rang them an they said even though rhe parcel company doesnt insure glass they should gave treated thw parcel with a lot more care.
Put everything in writing to the complaints dept an tell them they have 7 days to respond. Which ive done today.

So we will wait lol x

 

[trickedoutbiker]

It was just a single male from ebay.

I am an avid EBay seller and let me tell you this: I ALWAYS OVERPACK my products with either bubble wrap, AirPouch air pillow bags, Styrofoam peanuts, or newspaper. I want to protect them to the best of my ability. We have all seen those videos of the FedEx man or the UPS man or heck, even the USPS package delivery man, throwing boxes out of trucks, throwing boxes up onto doorsteps, throwing boxes over fences, kicking boxes, shaking boxes..... Making sure you use lots of padding and cushion protects your stuff from even the worst of package handlers. I've sold all sorts of things, from durable items to completely fragile glass and electronics.

The seller in your case here, was clearly negligent in the packing process. If you did go through PayPal, then I am 100% certain that they will side with you if you open a case. I'd bet my bottom dollar on it. If you show them those pictures you showed us, then the seller doesn't have a chance. They will be FORCED to refund your money. They'll have no choice. That was one of the most HORRIBLE packing jobs I have ever seen.

If your PayPal is linked to your EBay account at all, then it will automatically be your default payment type when making purchases. If you used your credit card and it is linked to your PayPal account, then assuming you never changed your settings, it was by default processed as a PayPal purchase so that the seller gets immediate payment without having to wait for any possible funds to clear on a credit card. PayPal is automatic, that's why they require you to have 2 sources of money linked to it in case one doesn't work. In my particular instance, when using PayPal, it takes money directly off of my debit card if there is no money in the actual PayPal account. That's the default payment. If my debit card ever expires or something and I forget to change it on PayPal (yes, this has happened once), then my second payment option tells PayPal to skip the debit card and take the money straight out of my banking checking account, which is what my debit card pulls out of too. The only difference is, one option uses my actual debit card number to pull the funds to Paypal, and the other option uses my bank account number to pull the funds to PayPal. All coming from same place, just two different ways of going about it.

ANYWAYS.... definitely figure out what you got, and file a dispute if you can. And I absolutely promise you that PayPal will side with you if that's the route you took.

I'm guaranteeing it because PayPal and EBay favor the buyers unless circumstances arise when the seller is not at fault. Ironically, PayPal and Ebay are both owned by the same people. There are millions and millions of EBay sellers - if they lose some here and there, there will be thousands more join next year. They don't care. There's buttloads of sellers selling the same thing in most cases, so if an item is not purchased from one seller, it will be purchased from the next. It's the BUYERS they care about. If you piss off a buyer, chances are good they may not come back, especially if the seller was in the wrong and not the buyer. If the buyers never come back, less items get bought. This is bad.

It's bad because when an item sells on Ebay, the seller is charged a fee. That's how EBay stays in business. Ebay automatically takes 10% of the total price + shipping of the item you sold. When processing payments on ANY site with PayPal, then Paypal will also take a small fee. If you receive money for goods or services (such as from selling an item on eBay), the fee for each PayPal transaction is 2.9% PLUS $0.30 USD of the payment amount you receive. That's a lot of fees the EBay owners make, all thanks to you, the buyer, deciding to shop there.

The EBay / PayPal owners are making a killing off of the sellers when a buyer purchases something, so they are going to favor the buyer in most cases unless the buyer is truly trying to scam the seller. This might be something like a buyer getting something, and saying it is broken, but the seller has proof that the item worked and was not broken when he/she shipped it.

In your case, you can see the cage was full and intact before it was purchased because you have pics. You also have pics of the packing job, and also pics of the broken glass and everything.

Luck is definitely in your favor. Let us all know how it turns out.

 

[Karenxx67]

Thank you so much for that. I did pay rhrough pay pal which is linked directly ro my credit card.

I just feel really bad doin that as we had quite a few conversations with the seller over the phone and he seemed like a nice man.

I do agree though the packing was a completly shit job.

I will suggest the paypal dispute to my o/h and see what he thinks.

Thank you again.

 

[trickedoutbiker]

I just feel really bad doin that as we had quite a few conversations with the seller over the phone and he seemed like a nice man.

Don't feel bad. He may very well indeed be a nice man. That has no effect on how poorly he packs products. He could be super nice, just careless. When you agree to sell something on EBay, you agree to sell exactly what you present and ensure it arrive in that same condition. Signing up for EBay, he agreed to those terms. Therefore, it's his responsibility.

Best of luck.

 

[WAMBO]

Don't feel bad. He may very well indeed be a nice man. That has no effect on how poorly he packs products. He could be super nice, just careless. When you agree to sell something on EBay, you agree to sell exactly what you present and ensure it arrive in that same condition. Signing up for EBay, he agreed to those terms. Therefore, it's his responsibility.

Best of luck.

I agree with trickedoutbiker's last two posts. Seller did not care enough to pack and protect the item, and shipping people were morons. You should NOT have to eat this cost!!!!

 

[Karenxx67]

You know the shipping people told me their parcels go on a conveyor beltan drop from belt to belt
Are they actually serious?

 

[WAMBO]

So some moron puts a glass cage on a belt, and knows it's going to drop and break? It' time to dispute the charge on eBay, Paypal or your CC. That cage was absolutely destined to get destroyed during delivery. Above, you stated you paid using Paypal, so just go to the Paypal site now and create the dispute.